Our culture
We support thousands of meaningful customer interactions every day across our UK sites. As a people-first contact centre, we’re proud to be the team behind seamless, reliable experiences for some of the UK’s most recognisable and trusted brands.
Grounded in our values and strengthened by a supportive culture, our teams across Hull, Leeds and Middlesbrough bring expertise, energy and genuine care to every conversation. Our people aren’t just part of our success — they are the reason for it.
At Clearanswer, experience is everything
>2000
associates employed
47
eNPS in 2025
96%
of promotions are internal
+28%
increase in internal progression
Core values
Our values shape who we are and how we work. They guide every conversation, every decision and every customer moment across our UK contact centres. Rooted in a people-first culture, they form the foundation that sets Clearanswer apart. United as one team across Hull, Leeds and Middlesbrough, our shared values keep us focused on delivering simple, reliable and human customer experiences for the brands that trust us.
Creativity
We challenge old thinking and look for better ways to do things. With practical innovation, smart technology and fresh ideas from our people, we make the complex simple. Whether improving a customer journey or refining an internal process, we’re always looking for the next opportunity to elevate the experience.
Commitment
We take pride in what we do. Every interaction matters, and our teams are driven to make a meaningful difference for customers in the moments that count. We push for better—one conversation at a time—striving to exceed expectations and create value for our clients, our people and our communities.
Connection
We work with empathy, respect and accountability. Whether on-site, hybrid or remote, we stay connected as one team and as a seamless extension of the brands we support. We build trust through open communication, shared experience and consistent delivery — growing together along the way.
A culture of care
Our people are our advantage. We invest in their wellbeing, development and growth because when our teams thrive, so do our clients. We champion diversity, encourage ideas and celebrate achievements, creating a supportive environment where everyone can succeed. When our people participate in our engagement and development programmes, they feel more connected, more confident and more empowered. These initiatives strengthen our culture, build capability and ensure our teams have what they need to deliver exceptional customer experiences every day.
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Better employee wellbeing with Clearanswer Thrive
Through Clearanswer Thrive, we’re building a connected, supportive wellbeing community across our UK sites. With practical tools, shared challenges and accessible resources, we help our people make simple, achievable changes that strengthen both physical and mental wellbeing. Our commitment is clear: when our people thrive, so do the experiences we deliver.
Move well
We encourage regular movement and fitness with accessible challenges, step goals and practical guidance from our teams. From simple daily routines to group activities, we make staying active easy and enjoyable. Through our Thrive platform, our teams log thousands of miles each month as they build healthier habits together.
Eat well
We support better nutritional choices with articles, guides and expert-led content. Our people share recipe ideas, cooking tips and practical advice through our digital community, helping each other make smarter, healthier food decisions without complexity or pressure.
Live well
We provide toolkits, webinars and resources on work–life balance, stress management, mental health, mindfulness and more. Each year, we gather feedback through wellbeing surveys to shape future support, ensuring our programmes reflect the real needs of our teams.
Do well
Through regular wellbeing challenges and community initiatives, our people give back while feeling good. Whether supporting local charities, taking part in fundraising events or joining environmental activities across Hull, Leeds and Middlesbrough, our teams combine wellbeing with positive impact in the communities we serve.
